SafeRide Service Policies and Procedures

SafeRide Service Contact Phone Numbers

Metro Atlanta	404-888-0887
Tampa/St. Pete	813-528-4044

SafeRide Service Description
SafeRide Service is a fee based driver-for-hire service for you and your car. Our professional drivers work in teams of two. One driver will drive with you in the comfort of your own vehicle while the other driver follows behind in the chase car.

SafeRide Service Fees
Base rate is a $15 pick-up fee, plus $2.50 per mile, plus tip to the drivers

Sponsor rate is a $10 pick-up fee, plus $2.50 per mile, plus tip
Save $5 off the pick-up fee if picked up from a SPONSORING LOCATION or EVENT or a Project 21 members home

Project 21 member rate is a $5 pick-up fee, plus $2.50 per mile, plus tip Save $10 off the pick-up fee if a Project 21 member. CLICK HERE to learn how to become a Project 21 member.

Additional fees may apply for pick-ups;

• During high traffic times
• Outside our service area
• From Philips Arena, Turner Field, Hifi Buys Amphitheater, Chastain Amphitheater, Fox Theater, Tabernacle, Centerstage Atlanta, Atlanta Civic Center, Stone Mountain Park/Stadium, Six Flags, Atlanta Motor Speedway. Additional fees charged from these locations can be avoided by being picked up one-hour after the actual event end-time.
• New Years Eve

Tip to the drivers 20% or better for excellent service is appreciated

Service Area
The current SafeRide Service Pick-up Area includes any residential or commercial address in the following counties:

Cobb, Dekalb, Fulton, Gwinnett

SafeRide Service is available at any location that serves alcohol, as well as, hospitals, medical facilities, doctor/dentist offices and private parties. All pick-ups must be made in the SafeRide Service Area.

Once picked up there is no restriction on how far we will drive you .

Hours of Operation
SafeRide Service is available 24 hours a day by advance reservation. Our SafeRide Drivers are "on-call" every night from 8PM to 4AM EST. To insure prompt service please make a reservation ONLINE or over the phone by calling 404-888-0887

Reservations
Reservations are not required but strongly recommended. SafeRide America reserves the right to accept or decline reservations based on availability. You can cancel a reservation anytime without penalty. BE SAFE MAKE A RESERVATION NOW!

There are two type of reservations;

1. A FIRM-reservation is for when you want to be picked up at a specific time. To guarantee a firm pick up time, the reservation must be held with a credit card.
2. A FLEX-reservation is for when you are not sure what time you want to be picked-up. With a FLEX you can request up to a 2-hour window of time for a pick-up.

FLEX Example: I want to be picked-up around 1:00 or 2:00 AM or …somewhere between 9PM & 11PM.

When using a FLEX-reservation you must call as soon as you know exactly when you want to be picked up. We need a minimum of one hours notice. The sooner you call and give us a firm pick-up time the more likely it is for us to be there when requested. We do not care if you change your mind 10 times. We understand.

We will always do our best to meet the firm pick-up time. However, for us to give you a flexible reservation, you must be flexible with us on the pick-up time.

You may contact us to make a reservation in the following ways
Phone 404-888-0887 or

Reservation Changes and Cancellations
You may change or cancel your SafeRide Service FLEX-reservation anytime without penalty. If you make a FIRM-reservation you change or cancel a reservation up to 30 minutes before the firm pick-up time. The only time you would be charged a fee for canceling a reservation is if the drivers are en-route to come and get you. SafeRide America reserves the right to accept or decline reservations or changes to a reservation based on staff availability, traffic conditions or inclement weather.

Waiting Time, Scheduled and Unscheduled Stops
We charge $60.00 an hour to wait. Minimum wait fee is $5.00. Waiting fees are applicable 5 minutes after SafeRide drivers arrive to pick you up or for any stops made along the way including;
• Bathroom stops
• Stops at a store or restaurant
• Stops to get gas
• Stops at the ATM are excluded from additional fees

Multiple Reservations
When making a reservation, you can make multiple pick-up and drop-off requests. Multiple pick-ups and drop-offs must be made at least one hour apart. Multiple pick-ups and drop-offs that are less than one hour apart may be subject to waiting fees.


Pick-up Policies and Procedures
It is very important that you be ready to leave promptly when the SafeRide drivers arrive. A 5-minute grace period will be given for departure. To avoid waiting fees, departure from a pick-up location must be made within 5 minutes of SafeRide driver's arrival. Once the 5-minute grace period has expired you will be subject to a $60.00 an hour waiting fee to have the SafeRide Team wait.


Additional Passengers
There is no additional fee for extra passengers. Additional passengers are required to wear a seatbelt at all times when the vehicle is moving. Additional passengers that cannot legally fit in the car being driven must find alternate transportation. Additional passengers will never be allowed to ride in the chase car.

Rules of the Road
It is the car owners’ responsibility to ensure that all passengers in a vehicle being driven by a SafeRide America Representative follow all laws while the vehicle is in motion. Specifically;
• All passengers must properly wear seatbelts during the entire trip.
• Vehicles may never contain more people than legal capacity of the vehicle.
• No open containers of alcohol are allowed at anytime by anyone in the vehicle.
• The stereo volume must remain at a low enough level so that the driver can hear their phone and/or radio as well as sirens from approaching emergency vehicles.
• Please do not play music that contains offensive, vulgar or violent language.
• Threatening, confrontational or sexually suggestive behavior by any passenger will not be tolerated.
• Intentional physical contact with the SafeRide America driver is not allowed.
• Offering a SafeRide America driver alcohol, drugs or to "stay and hang out" is not allowed.
• Driving instructions will only be accepted from the car owner unless the car owner instructs otherwise.
• No passenger should ask the SafeRide America Driver to break any law at anytime.
• Lewd or sexual behavior directed toward the SafeRide America driver or between two or passengers is not allowed.
• SafeRide America drivers are not required to drive any vehicle that they deem to be unsafe to drive. The car owner is required to ensure proper operation of all safety features that are required by law to legally drive.
• Passengers should never ask the SafeRide America Driver to use the driver’s cell phone or unless it is an emergency.